HOW TO REPORT ORDER ISSUES
Follow these steps to report your order issues;
- Submit the Order ID/Number
2. State the time (Time order was placed)
3. Issue: For example;
- order completed but data not received
- order paid for but still on pending payment
- order still processing after 1 hour
- order status change to ‘On Hold’
- order status change to ‘Invalid Number’
4. For ‘completed but not received’ orders;
- Make sure to first double check the beneficiary number you provided if it’s correct
- Make available screenshot of your current data balance as proof of not received data
Do not report processing orders as not received. Orders should be mark as completed first
NB: Completed not received orders must be reported within the same day order was placed
